Returns & Refunds

It is the responsibility of the customer to enquire about the minor cosmetics of the bicycle they are looking to purchase. To do this you can fill out an enquiry form, email or you can call the store on 01392 833 303. We can send you through photos of the bike and include photos of the minor cosmetics in question.

We offer 14 days from purchase to return your mail order bike in an as new and unused state for a refund or exchange. We cannot offer a refund on bikes that have been used, damaged or not in the condition they were sold. Outside of this period we will endeavour to do our best to help and treat each case on an individual basis.

So please, if you have any problems with the item you’ve ordered please get in touch straight away to discuss how we can help, by phoning us onĀ 01392 833 303.